Q: Can you send me free stickers?
A: As much as we would love to send each and every LZBMX fan a big pack of stickers, we simply cannot afford it. Our stickers are expensive to produce since they are hand-made from die cut vinyl right here in the USA.
Q: Can I buy stickers seperately?
A: Unfortunately, at the moment we do not offer stickers on their own. We have a tough time keeping them in stock just go out free with orders believe it or not!
Q: How do I put my stickers on?
A: Carefully peel the clear transfer tape ensuring that the sticker is lifted from the white wax paper. If it does not come up, rub it on a table with a credit card and try again. Place the sticker on something, rub it on hard, then remove the clear tape. If that sounds confusing, check this article out - http://diecutstickers.com/apply/
Q: Do you ship to my country?
A: Yes, we ship worldwide :) (It's on our shirts in case you forget)
Q: How much will shipping cost?
A: You can actually calculate it in your cart! There is a little gray button that says "Estimate Shipping & Tax" - it's kind of hard to find.
Q: How long will my order take to arrive?
A: We do our best to get all orders shipped out of HQ within 2 business days. Keep in mind if you order on a friday after 4:30PM EST, your order may not go out until Monday. During new product drops or periods when we experience high order volume there may be an additional delay, but we do our best to communicate it with you. Generally domestic orders arrive in 2-5 business days after being shipped, and international orders vary from 7-21 business days with an average of two weeks.
Q: Can you sign something in my order?
A: Yes, we can, but understand that this may put a significant delay on your order. We all aren't always at HQ, so it may take anywhere from 5-15 days for your order to be signed and shipped out. If you 100% want it signed, make sure to ask in the comments section of the order and say that you want us to "HOLD FOR XXXX TO SIGN". During a period where let's say Adam is away, if it doesn't ask us to hold it we may ship it out instead of holding them and confusing/upsetting a bunch of customers.
Q: I got an e-mail saying I still need to complete my order, but my bank has been charged. What's going on?
A: We have an automated system that notifies our customers when they've left items in their cart. If you checkout, but still have items in your cart, you will receive an e-mail like this. You can unsubscribe from them, or simply remove the items from your cart. Also note, if your bank has been charged then we have received your order.
Q: My order says "Awaiting Fufillment" - what's going on?
A: That just means it's waiting for us to "fulfill" it and ship it out. It's a weird term we know :)
Q: I can't find my tracking number - can you send it to me?
A: Of course we can, but it may take us longer to respond than it will for you to find it. If you have a different e-mail address registered with your paypal account, check that e-mail as that's where the tracking will be sent to.
Q: Can you sponsor me?
A: Sorry, we don't really sponsor. Our "team" is more a group of friends than anything. It doesn't really matter how good you are or how many followers you have, we're all about personality and friendship. And that's super hard to see through an e-mail.
Q: Can I have a shout-out?
A: As much as we would love to shout-out each and every one of you, no one would want to watch a video that is an hour long of listing peoples names. Sorry!